Contact Versailles Water Restoration

What should Versailles homeowners do in the first hour after a leak?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• When Laughery Creek and Versailles Lake is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the water is only in the basement or has come up to the main floor.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Versailles date mostly from the 1990s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What does the first visit look like?

The visit opens with the source and safety, since drying can't start while water is still coming in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Versailles homes help the crew plan?

Much of Versailles went up in the 1990s, so water heaters and washer hoses are the usual places a leak starts. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Versailles?

This number covers Versailles and its neighborhoods, including these:

• Downtown / Courthouse Square Historic District · basements are common
• West Tyson Street Corridor · much of it from the 1940s to 1970s, most with basements
• South Adams Street Area · much of it from the 1960s to 1980s
• West Park Hill · basements are common
• South Benham Road Residential Area · much of it from the 1970s, basements are common

We also take calls from nearby Batesville, Milan, Osgood, Sunman, Holton and Madison. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?

Who's behind Versailles Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Versailles Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.